Information

  • Return policy

Purchases from Underworld Laboratory are eligible for return within 14 days of delivery. The customer pays for the shipping back to our warehouse.

We do not allow exchanges; simply return your original purchase, and place a new order.

The item must be in the same condition as when you received it. We do not accept items that have been worn, altered or used.

Refunds will be credited to the paypal account used to purchase the item, once it has arrived in our warehouse. If you require any help with your return, contact us at info@underworldlaboratory.com

  • Shipping

We ship worldwide and all Underworld Laboratory orders are shipped from Czech Republic via UPS (Express) or Czech Post (Standard). All orders are processed and shipped within 48h after receiving payment (monday-friday).

Shipping rates are determined by weight, destination, and how fast you want to receive your package at point of purchase.

  • Estimated time of arrival (ETA)

Europe (Central) 3 - 7 working days

Europe (East) 4 - 8 working days

USA 10 - 15 working days

Rest of the world 10 - 21 working days

To find out the cost of shipping for your order, add the items you want into your shopping cart and proceed to checkout until you’ve selected your shipping method. The cost of shipping will automatically update in your order total before you need to enter your payment method information.

Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number.

For all destinations outside of the EU, customers may face import and duty taxes. These vary from country to country and Underworld Laboratory has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid. Please contact your local customs office for further details of charges.

In the case that UPS/ Czech Post is unable to deliver a package due to an incorrect address entered by the customer, multiple failed attempts to reach the customer by email adress (required at purchase) at point of delivery or otherwise, Underworld Laboratory is not responsible for payment of return shipping costs levied by the courier.

Similarly, Underworld Laboratory is not responsible for the payment of re-shipping products to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.