FAQ

Well, based in Hell obviously.

We ship worldwide and all Underworld Laboratory orders are shipped from Czech Republic via UPS (Express) or USPS (Standard). We aim to have all orders shipped out within 72 hours of them being placed. Any orders placed on the week-end or a public holiday will be dispatched the following business day.

Shipping rates are determined by weight, destination, and how fast you want to receive your package at point of purchase.

Europe (Central) 3 - 7 working days

Europe (East) 4 - 10 working days

USA 10 - 20 working days

Rest of the world 10 - 25 working days

Yes, we currently offer free worldwide shipping on all orders over 100€

All customers can return or exchange order within 14 days after receiving the item.

RETURN POLICY

Please check out our SIZING GUIDE.

For collaborations and media or PR inquiries please use our CONTACT FORM.

Or check: INTERNSHIP sections for job inquiry.

Underworld Laboratory already has own influencer program and selection of influencers and currently does not accept any other influencers in the program.

But if you think your audience is related to underworld and would like to give it a try, you can use contact form in "CONTACT US" section.

We always recommend you to subscribe our newsletter to be informed about possible restock or new release.
We are used to restock items on special occasions such as our anniversary etc.

Yes you can find us on these locations:

A (add location)

B (add location)

C (add location)

Pre-Ordering means you are buying and reserving your item before it has actually been released. All pieces on 'pre-order' are still in production with our factory and will be shipped out as soon as they are completed. Demand can be very high on some items and they often sell out completely before they physically arrive in stock. Please note that delays can sometimes occur, i.e. sourcing of materials, shipments held in customs, etc. Shipment dates are therefore not guaranteed.

UNDERWORLD LABORATORY accept payment via PayPal and Credit Cards.

We accept all currencies, simply pay in your currency and payment gate automatically convert your payment to euros.