FAQ

Well, based in Hell obviously.

Yes, we do offer worldwide shipping. All Underworld Laboratory orders are dispatched from Czech Republic via UPS (Express) or USPS (Standard). We aim to have all orders dispatched within 72 hours of them being placed. Any orders placed on the weekends or a public holidays will be dispatched the following business day.

Shipping rates are determined by weight, destination, and how fast you want to receive your package at point of purchase (range from 6.66 EUR to 20.00 EUR.

Europe (Central) 3 - 7 working days

Europe (East) 4 - 10 working days

USA 10 - 20 working days

Rest of the world 10 - 25 working days

Yes, we currently offer free worldwide shipping on all orders above 250 EUR.

All customers can return or exchange order within 14 days after receiving the item.

For further details, please check the: RETURN POLICY

Please check out our SIZING GUIDE.

For collaborations, media or PR inquiries please use our CONTACT FORM.

Or check: INTERNSHIP sections for job inquiry.

Underworld Laboratory already has own influencer program and selection of influencers and currently does not accept any other influencers in the program.

But if you think your audience and visuals are relatable to Underworld and would like to give it a try, you can use contact form in "CONTACT US" section.

We always recommend you to subscribe our newsletter to be informed about possible restock or new releases.
We might restock some items on special occasions such as our anniversary and so on.

After processing the order, the customer will receive an informational email with details about tracking and the order status. If the customers do not receive any email, they can check the order status using the chat support in the right bottom corner. Simply enter the order number in the correct format "#666_XXXX and the email address in the chat support. The chat support will then redirect you to the page with order details.

Pre-Ordering means you are buying and reserving your item before it has actually been released. All products on 'pre-order' are still in production with our factory and will be shipped out as soon as they are completed. Demand can be very high on some items and they often sell out completely before they physically arrive in stock. Please note that delays can sometimes occur, i.e. sourcing of materials, shipments held in customs, etc. Shipment dates are therefore not guaranteed.

UNDERWORLD LABORATORY accept payment via PayPal, Credit Card, Bitcoin, Ethereum, Litecoin, Bitcoin Cash.

We accept all currencies, simply pay in your currency and payment gate automatically convert your payment to euros.