Return Policy

  • BEFORE RETURNING ITEM CONTACT US AT INFO@UNDERWORLDLABORATORY.COM OR VIA "Contact Us" FORM ON OUR WEBSITE.
  • RETURNS HAVE TO BE SHIPPED BACK TO OUR WAREOUSE WITHIN 14 DAYS AFTER THE PACKAGE ARRIVED.

 

PLEASE FOLLOW THESE STEPS:

  • MAKE SURE THE ITEM IS UNDAMAGED AND CLEAN BEFORE SHIPPING IT BACK.
  • PACKAGE MARK AS A GIFT AND PUT THE VALUE AT €0.00. (THIS ONLY COUNTS IF YOU SHIP FROM OUTSIDE OF THE EU, WE DON'T ACCEPT RETURNS WITH IMPORT TAX ON IT)
  • FOR RETURNS: SEND THE TRACKING NUMBER TO US VIA EMAIL.
  • FOR SIZE EXCHANGE: SEND THE TRACKING NUMBER AND SIZE OF NEW ITEM  TO US VIA EMAIL.


THE ADDRESS OF UNDERWORLD LAB. WAREHOUSE:

NAME: MATEJ KISKA (UNDERWORLD LAB ltd.)

ADRESS: SLAVICKOVA 6

CITY: BRNO 638 00

COUNTRY: CZECH REPUBLIC

  • We aim to inspect and process all returns within 2-4 business days of arriving at our warehouse.
  • Refunds generally take 3-5 business days for funds to appear in your bank or paypal account. Once your refund has been processed on our end, an email confirmation will be sent.


FOR ANY FURTHER QUESTIONS FEEL FREE TO CONTACT US.